Frequently Asked Questions

When will I receive my order?

To offer you the best prices, Luxelyne ships your order directly from the manufacturer or supplier. Therefore, delivery may take slightly longer than usual. Order processing typically takes 1 to 3 business days. The average delivery time within the USA, and the UK is 7 to 14 working days.

My order is late – where is it?

In most cases, delivery arrives within the expected timeframe. However, delays can occur. If your order has not arrived 3 business days after the regular delivery period, please contact us at: info@luxelyne.com
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How much does shipping cost?

With Luxelyne you always benefit from free shipping – regardless of the order value.

How can I pay for my order?

At Luxelyne you can pay securely and conveniently with the most common payment providers in the DACH countries, the USA and the United Kingdom:

  • PayPal
  • Visa
  • Mastercard
  • Maestro
  • Apple Pay
  • Google Pay
  • Shop Pay

Part of my order is missing – what now?

Due to weight restrictions, items may be shipped in separate packages. Even if you order multiple products at the same time, they may come from different suppliers. This means that not all items will arrive simultaneously.

Don't worry – the remaining products usually arrive within 1 to 3 business days.

What should I do if my delivery arrives damaged?

Unfortunately, it can happen that a package is damaged during transport. You are, of course, not responsible for this. In this case, please contact our customer service immediately at info@luxelyne.com and send us photos of the damage.

Please do not return the goods without prior consultation and photographic evidence – this is the only way we can help you quickly and efficiently. Our customer service team will review your request immediately and work with you to find the best solution.

If you ordered the wrong product, it doesn't fit, or you simply don't want it anymore:

Please contact our customer service first ( info@luxelyne.com). We will then check how we can best assist you. If a return is necessary, you will only be responsible for the return shipping costs.

Further questions?

✉️ - info@luxelyne.com
📱 - +44 784 546 0956